We appreciate you taking the time to review this convenient option to appealing your recent Notice of Appraisal. This remote option provides eligible property owners with the ability to file their appeal(s) electronically. Once an appeal has been successfully submitted a staff appraiser here at the office will begin their informal review. Property owners are able to upload evidence that supports their position, review evidence uploaded by their assigned staff appraiser, and choose to accept or decline the conclusions of our staff appraiser. Please be assured, choosing to file an appeal via this online portal does not mean you are unable to proceed to a formal hearing, if you decline the informal settlement offer extended to you by our staff appraiser. If we are unable to resolve the appeal informally, we will forward your appeal to our scheduling staff for a formal hearing with the Appraisal Review Board (ARB). You will be contacted by phone with available dates and times to present your appeal to the ARB. Presenting your case to the ARB can be handled via teleconference, sworn affidavit, or in-person here at our Seguin office.
Ideally, we will be able to address your concerns, related to the reasons stated within your notice of protest, with minimal impact to your normal daily activities. As is the case with statistical analysis, valuation models used within the mass appraisal of large populations of comparable properties creates a spectrum. Our annual goal, through the reappraisal process, is to narrow the margin of error within our results. Unfortunately, some properties will fall outside those confidence intervals and require an appeal. The informal hearing process is a great tool in that respect. As an organization, we welcome the opportunity to review and, where necessary, correct an error in the indicated market value of one's property. In 2020, our staff appraisers were able to resolve nearly 97% of all submitted protests during the informal hearing stage. Additionally, the appeal process opens the lines of communication between our staff and the owners of property we appraise. This discovery period, more often than not, results in our office having a more complete picture of the owners' property and they of our reappraisal process.
In an effort to assist returning users and those first time users, of our online appeals portal, a number of videos have been provided below to aid the property owner throughout the process. Our staff members are managing high levels of telephone traffic during this period of time and getting an answer to your question could be delayed using this option. We recommend all users with questions view these videos prior to contacting our office. Often most issues encountered by users of the portal can be addressed through the viewing of these short videos. For those instances where the videos did not provide a resolution, you may call or email our designated staff members (provided below) in an effort to address your needs.
How To Videos - Online Appeals (E-File)
Eligibility to file an appeal through our E-File portal is restricted to property owners of single family residences who received a 2021 Notice of Appraised Value in the mail. The deadline to file a timely appeal through our E-File Portal expired on May 15th. Those property owners who have filed a timely protest will still have access to their account. A set of instructions for using this system was included with those eligible property owners. Please read these instructions carefully, if necessary, view the videos above prior to proceeding. Once you are ready to get started, tab the link below.
**INITIAL REVIEWS OF ONLINE APPEALS COMPLETED**
Please be advised, staff appraisers have completed their review of the 2,218 appeals submitted through our online portal. There are currently 249 accounts with a pending settlement offer to be reviewed by the property owner. If you submitted an appeal through our online portal and have yet to ACCEPT or REJECT a settlement offer, please sign in to your account and do so at this time. If no settlement offer is viewable, please contact our office so we may address the issue from our end. All appeals without an accepted or rejected status will be scheduled for a formal hearing with the Appraisal Review Board to finalize this stage of the appeals process. Our admin staff members will begin scheduling these accounts in August for formal hearings beginning in September.
Our office extends our appreciation to all the property owners who submitted their 2021 protest through our online portal. The 2,218 appeals submitted reflects an increase of 14% from 2020. The time and fiscal resources saved through the use of this method is significant. Typically, 16 telephone conference informal hearings can be scheduled per appraiser each day. The use of the online portal freed up approximately 1100 hours or 138 full days of hearings. As of this posting, on average, property owners accepted settlement offers amounting to a reduction of 8.7% or $25,000.
For assistance related to our online appeals portal, please contact (email or phone) one of the three staff members listed below.