As a requirement of the Texas Property Tax Code, the Guadalupe Appraisal District Board of Directors appointed our current Taxpayer Liaison Officer (TLO), Ms. Tavie Murphy. The taxpayer liaison officer is present on days the Appraisal Review Board (ARB) is in session at our main office location in Seguin. Taxpayers are welcome to contact Ms. Murphy in-person on days the ARB is hearing appeals, by email or by telephone.

Email address: tlo@guadalupead.org

Telephone: 830.303.3313 ext. 309

Below is the section of the Texas property tax code which outlines the requirement and duties of a taxpayer liaison officer. If you have any questions or difficulties contacting the TLO, please feel free to notify our office (ext. 345).

The role of the Taxpayer Liaison Officer (TLO), as defined in the Texas Property Tax Code Sec. 6.052, is to assist local property owners with questions and concerns regarding the policies and procedures of the local appraisal district or Appraisal Review Board. The TLO can be a valuable resource for property owners to get their questions answered, file complaints about their experience, or understand appraisal district or ARB processes as defined by the tax code. The TLO is responsible for working with property owners to understand these issues and resolve any problems they may encounter.

Although appointed by the Guadalupe Appraisal District (GAD) Board of Directors, the board is not involved in the day-today activities and management of the TLO. The TLO is independent of GAD operations and the Appraisal Review Board. The TLO has no authority to change a decision reached in an ARB hearing or through arbitration. The TLO cannot make changes to GAD policies and procedures.

Complaints that cannot be resolved to a property owner’s satisfaction are reported to the GAD Board during regularly scheduled meetings. All complaints are also reported to the Office of the Comptroller at the end of every year.

Click here to view House Bill 1285 that discusses the responsibilities of the TLO.