Archived Press Releases

08/26/2019

12/17/2019

01/21/2020

02/05/2020 Lake Report

03/19/2020 - Notice of Closure To Public

04/06/2020 - 2020 Notice Drop Information

04/06/2020 - Update to COVID-19 Office Closure

06/26/2020 - County Judge signs Face Coverings Advisory

GUADALUPE COUNTY JUDGE SIGNS FACE COVERINGS ADVISORY

June 26, 2020

Guadalupe County Judge Kyle Kutscher signed a new declaration on Friday June 26th, "ADVISORY RELATING TO WEARING OF FACE COVERINGS AT COMMERCIAL ESTABLISHMENTS OPEN TO THE PUBLIC". The newly signed declaration states, "...face coverings or mask should be worn by all when in public where it is not possible to maintain at least six (6) feet of distance between individuals." It is noted that face coverings are a secondary strategy to other mitigation efforts in limited the spread of the COVID-19 virus. Additionally, face coverings are said not to be a replacement for social distancing, frequent handwashing, and self-isolation when ill. Section 2 of the declaration provides the following guidance on personal hygiene habits, when in public places:

  • Washing hands before you leave home and when you return,
  • Staying at least six feet away from others,
  • Avoiding touching your nose or face,
  • Not using disposable masks more than three times, and
  • Washing reusable cloth masks regularly to prevent the spread of COVID-19

A link to view a copy of the full declaration can be found under the Press Release section.

We here at the Guadalupe Appraisal District have requested visitors, since re-opening our lobbies, to adhere to many of the recommendations outlined by the County Judge. We will continue to support our community and our common goal of limiting the spread of the virus. Beginning this Monday, June 29, 2020 we ask all persons, visiting either of our office locations, to wear a face covering or mask, as outlined in Section 1 of the declaration. Our employees, moving forward, will be required to wear a face covering or mask when providing assistance to the public or co-workers.

Finally, in support of our local leaders' efforts to minimize the exposure risk to county residents, we strongly encourage all residents conducting essential appraisal district business to do so online, by phone, via regular mail, or alternative means in order to avoid visiting our offices, unless it is absolutely necessary.

OFFICE LOBBIES RE-OPEN IN LIMITED CAPACITY

June 2, 2020

Be advised, we have opened our lobbies, at both our Seguin and Schertz locations, in a limited capacity to assist property owners that require in-person assistance. We strongly recommend property owners continue to choose remote options of communication when submitting applications or have a question. The email contact information for most departments are provided in the Contact Us>>>Departments screen. If a member of the public requires in-person assistance, we ask that you follow the guidelines outlined below when doing so:

  1. Before entering the lobby, please read the information posted at each entry.
  2. Maintain recommended social distancing guidelines of 6ft (red boxes along floor to assist).
  3. Adhere to the indicated allowable number of persons allowed in lobby, at any given time.
  4. If there is no available marker on floor, please wait outside until one opens.
  5. Masks are recommended, but remain optional based on individual preference (masks available onsite)
  6. If at all possible, use drop boxes for completed application submission. A staff member will contact you for additional information, when necessary.
  7. If you are stopping by to pick up any of the many available forms available to property owners, we ask that you complete the applications off-site.

We appreciate the public cooperation and patience during this coming months as we slowly re-open access to our facilities. Be assured we are working to minimize any negative impact the current health crisis has on the property owners' ability to interact with our staff. This time of year is one were we regularly have 100's of individuals coming and going for informal and formal hearings without issue. The closing of our lobbies and not offering in-person informal hearings has caused issues for many. We apologize for the inconvenience imposed office restrictions have had on those that prefer the in-person informal setting they have grown accustom too. You may be surprised to know that our appraisers would much rather hear the property owner's concerns in that manner as well. Our greatest resource of information is the property owners of this county.

Finally, please complete a customer service survey https://www.surveymonkey.com/r/NV8GJQN of all experiences, both good and bad, following any interaction with a staff member. We use the feedback as validation for the quality efforts put forth by our staff, when positive, and as a teachable moment, when negative.

 

May 26, 2020

Please be advised, office lobbies in Seguin and Schertz remain closed to the public, at this time. Plans are currently being discussed to open the lobbies in a limited capacity to assist property owners. We ask the public to be patient as we finalize the protocols necessary to ensure the safety of all parties. Our staff remain available to assist property owners by telephone, email and fax. The drop box is available outside our main office entry way for those needing to submit an application or any other documentation. Please see our listing of email addresses under the Contact Us: Departments tab found along the top of our home page. Informal hearings are currently underway through telephone, email and our E-File online portal. Reaching our office via telephone can be difficult at times due to high call volume during this period. Email remains the best option to reach a staff member at this time. If you would like a staff member to call you back, please provide a good contact number and time in the email for our staff member to contact you.

 

May 19, 2020

For property owners that have filed a protest through the E-File Portal, please be patient as our appraisers work through the +/-950 remaining accounts. They are working them based on the protest creation date. Currently, as of this update, they are working protests submitted on May 1st. As we begin to increase our telephone and email appointment options, the number of appraisers designated to work these accounts will be reduced, at times, to no less than three (3).

Although we will not be holding in-person informal hearings this year, we will be offering in-person formal hearings with the Appraisal Review Board (ARB). Property owners or their representatives have three options to attending an ARB hearing; teleconference w/ affidavit, written affidavit, or in-person. The recently provided Attorney General Opinion, KP-0307, dated May 8, 2020 affirms the property owners' right to "appear in person at a protest hearing". Please be advised that this pertains to the formal hearing, not the informal hearing. That said, we will begin holding in-person ARB hearings on Friday, June 5th, and continue from there on out. As we re-open our office to the public for this purpose, we will ask those attending a hearing adhere to the recommendations of local health advisors. These recommendations are provided with the intent of minimizing the exposure to and transmittal of COVID-19. Adherence to these recommendations are requested for the best interests of all involved. Once finalized, in the coming weeks, we post them here on our website and our entry way bulletin board.

Our Schertz substation office is still closed at this time. We are tentatively expecting to open this office, again in a limited manner, the week of June 1st. Protocols for access by the public will be finalized and posted in the weeks to come. Please check back here for updates as they are made available.

As always, we appreciate the cooperation of the public as we manage the rights of property owners, during this period of the property tax calendar, with the health and safety of those we employ and those we service.

Deadline Approaching for Notice of Protest Submission

MAY 13, 2020

Please be advised, the deadline for majority of property owners to submit a timely 2020 Notice of Protest is this Friday, May 15th. Submissions through regular mail, email, or fax must have a postmark or time stamp of midnight May 15th to be considered a timely protest. Our onsite drop box will be emptied at 8:00 am Saturday morning, May 16th.

There are accounts that will have deadline dates post May 15th. These accounts were held back from our original notice runs of April 10th. The deadline date for those accounts will reflect a date 30 days from the indicated 'Date of Notice' found on their 2020 Notice of Appraised Value.

If you have any questions concerning the timely deadline date which applied to your account, please contact our office at gadprotest@guadalupead.org.

 

SPECIAL APPRAISAL: AGRICULTURAL USE APPLICATIONS

May 5, 2020

Property owners who have received a request, by our AG Land Department, to submit an application for agricultural valuation have been granted an extension. A letter from our office was mailed out this past Friday, May 1st, notifying those property owners who have still not submitted an application. In response to the current health emergency, the Chief Appraiser has granted a 30-day extension for submitting a timely application. Section 23.54(d) of the Texas Tax Code provides the Chief Appraiser the authority to extend the deadline for reasons of good cause. The issues created by the COVID-19 pandemic, for many within our community, over these past 6-8 weeks is just such a qualifying cause for exercising this option.

Please be advised, if you have yet to submit the application, the new deadline is Monday, June 1st. If an application has not been submitted at that time, impacted property owners will receive notification of 'failure to submit' and removal of the special valuation. Property owners who miss the June 1st deadline may submit a late application for special appraisal if it is filed before the Appraisal Review Board (ARB) approves the appraisal records. The ARB will typically approve the appraisal records by July 20th of any given year. Be aware, if a late application is filed and granted, the property owner is still liable for a penalty for the late application equal to 10 percent (10%) of the difference between the tax if imposed at market value and the tax imposed at the agricultural productivity value, Texas Tax Code Sec. 23.541(b).

If you have any questions, please email them to Jason Herrera jherrera@guadalupead.org or Robin Baker rbaker@guadalupead.org.

Notice to Public

April 30, 2020

As of Friday May 1st, in accordance with recommended occupancy level guidelines, provided by Governor Abbott, the Guadalupe Appraisal District offices will remain closed to the general public. Current options for informal protest hearings will remain in effect. Property owners have the option to file their protests through our online portal or submit through traditional channels requesting a telephone or email appointment. The Governor has provided guidance, as we begin to slowly reopen our local economies, for limiting access to 25% of a building’s total occupancy load. Our main office has been reviewed by the Seguin Fire Department and issued a “maximum occupant load” certificate indicating twenty-two (22) individuals. This new guideline will allow us to increase our staffing levels here in the office to approximately 60% of our total staff. Many have been working remotely, from home since the Governor’s initial disaster declaration in March.

Our staff continue to process all submitted applications and notice of protests in as timely a manner as possible. Our phone lines are filled daily, and it can be difficult to get through. If able, please use email to submit or correspond with our staff members. A list of email addresses for most staff members are available on our website, www.guadalupead.org, under the Contact Us>>>Departments screen.

We appreciate the patience shown by many of the property owners we have been in contact with during these trying times. As we navigate through this period of health emergency, we will continue to provide updates to changes impacting the access to our office.

Informal Hearings Underway...Busy Telephone Lines

April 27, 2020

As we begin our second week of conducting remote style informal hearings, we ask property owners trying to reach our office via telephone to be patient. We are aware of the often busy phone lines many are encountering. The ongoing lobby closure to the public has significantly increased our phone line traffic. When possible, we recommend using email correspondence to contact our office during the upcoming weeks and summer months. A listing of staff members, who handle specific issues relating to the various areas of District operations, can be found through the Contact Us: Departments tab above.

For those submitting a Notice of Protest, please email them to gadprotest@guadalupead.org.

For those submitting a Residential Homestead application, please email them to sceniseros@guadalupead.org or achavez@guadalupead.org.

For those submitting a requested Agricultural application or related questions, please email them to either   jherrera@guadalupead.org or rbaker@guadalupead.org.

Our staff members are working to process, or reply, to all submitted documentation in as timely a manner as possible. The current 'Stay Home, Stay Safe' order runs through this Thursday, April 30th. An update to changes, related to access to our offices, will be provided following the release of new, or updates to existing, declarations or orders by Governor Abbott and/or County Judge Kutscher.

E-File.....E-Mail.....Telephone

April 16, 2020

In an effort to limit the risk of exposure during the current health crisis associated with COVID-19 we, like many other organizations, have adjusted our normal business practices. Our lobby remains closed to the public, many employees are working remotely from home, and we have chosen not to offer in-person hearings at this time. As a result, property owners choosing to file a notice of protest for 2020 are asked to strongly consider E-File as an option, if eligible to do so. This option allows property owners remote access to contest their 2020 Notice of Value through the use of our E-File Portal. Once an email account has been validated, property owners are able to upload evidence during a 7-day period, through our secure portal, in support of their opinion. Property owners are able to monitor the progress of their protest, as well as choosing to Accept or Reject an offer made by the appraiser. If one accepts the offer the protest is closed and the value adjusted to reflect the reached agreement.

The next available option to property owners is to opt for protesting via email correspondence. Similar to E-File, minus the portal, property owners are able to provide evidence electronically. Once an appraiser has been assigned to your protest, you will be contacted and asked to provided any supporting documentation to be considered. At the conclusion of the review, owners will be provided copies of information used by the appraiser to reach their conclusion. Property owners are not required to accept an appraiser's conclusions and would be provided an opportunity to present their concerns to the Appraisal Review Board (ARB).

Last option available to property owners is protesting via teleconference. An appraiser will contact the owner at a specific date and time to discuss the owners concerns and review available data. Teleconference appointments are scheduled for 20 minutes and are not allowed to reschedule, if unable to keep the appointment. In this instance, the property owner would be scheduled for a formal hearing with the ARB.

If you have any questions relating to any of the three options outlined above, please call our main office at 830-303-3313. 

 

Notice to Public - Rendition Deadline Extension

April 9, 2020

According to Texas Tax Code Sec. 22.23(a) the annual deadline for filing renditions is, generally, April 15th. However, in light of Governor Abbott's disaster declaration relating to the ongoing COVID-19 pandemic, the Chief Appraiser has decided to grant an automatic extension for all Business Personal Property (BPP) accounts. The new deadline for BPP Renditions is now extended to May 15, 2020, per Sec. 22.23(b). If anyone has any questions regarding renditions or the extension please contact Jessica Lopez (jmlopez@guadalupead.org) or Carol Krueger (ckrueger@guadalupead.org).