07/13/2022 3:25pm
Please be advised our staff are sending informal settlement offers daily. If you receive an email notification that an offer has been extended, please understand that the database can take up to 24 hours to update. If the settlement offer is not viewable once signed into account, please hold off on contacting our office until a 24 hour period has expired and the offer is still not viewable.
Again, we appreciate the patience all property owners have extended our office throughout the process.
**ONLINE PORTAL ASSISTANCE**
06/02/2022 10:40 am
Property Owners with questions relating to properly navigating through the Online E-File Portal are encouraged to view the short "How-to" videos provided. Answers to many questions can be found through the viewing of these videos. Click here to be directed to the webpage with the available videos.
Please know the intent of the E-File Portal is to provide property owners with a convenient method of conducting the informal appeal portion of the protest process. Unfortunately technology does not always cooperate and users may encounter instances that require our assistance. When this occurs please contact our office to notify us of the issue so that we may work with our software provider identify a resolution.
If you encounter any issues, please forward them to rmaroti@guadalupead.org or 830.303.3313 Ext. 337
***HEAVY TELEPHONE TRAFFIC***
Property Owners are advised of heavy call traffic is causing delays and, in some instances, dropped calls that were on hold. We apologize for the inconvenience this has caused. Our staff is diligently working to provide assistance in as timely a manner as possible.
