**ONLINE PORTAL ASSISTANCE**
06/02/2022 10:40 am
Property Owners with questions relating to properly navigating through the Online E-File Portal are encouraged to view the short "How-to" videos provided. Answers to many questions can be found through the viewing of these videos. Click here to be directed to the webpage with the available videos.
Please know the intent of the E-File Portal is to provide property owners with a convenient method of conducting the informal appeal portion of the protest process. Unfortunately technology does not always cooperate and users may encounter instances that require our assistance. When this occurs please contact our office to notify us of the issue so that we may work with our software provider identify a resolution.
If you encounter any issues, please forward them to firstname.lastname@example.org or 830.303.3313 Ext. 337
***TIMELY SUBMISSION DEADLINE HAS PASSED**
Please be advise, accounts with a Notice of Protest deadline of 05/16/2022 has passed. Any protest submissions for these accounts will be considered a Late Protest moving forward. Information on late filed protests can be found by clicking on this link. All late protests are scheduled a hearing with the Appraisal Review Board for determination. Late protests do not receive an informal review/ hearing with a staff appraiser.
***HEAVY TELEPHONE TRAFFIC***
Property Owners are advised of heavy call traffic is causing delays and, in some instances, dropped calls that were on hold. We apologize for the inconvenience this has caused. Our staff is diligently working to provide assistance in as timely a manner as possible.